Customer Conflict Resolution & Media Training with Jeff Ansell
In the digital universe of online reviews and social media activity, the consequences of communicating poorly can easily result in irreparable damage to the reputation of your dealership.
That’s why protecting and building your brand has never been more important or more necessary.
Jeff Ansell, formerly an instructor in the MIT Harvard program Dealing with an Angry Public shares proven strategies to effectively communicate with upset customers and a skeptical media. Jeff's refreshing communications process will help you safeguard and enhance your dealership’s reputation when customer and public trust is jeopardized.
Amazon PR bestselling author of When the Headline Is You: An Insider’s Guide to Handling the Media, Jeff’s unique communications process reveals how to frame your narrative before critics do it for you.
Formally an award-winning investigative reporter, Jeff’s interactive style ensures group participation, extensive role-play and insightful takeaways as he guides you through navigating the media.
When customer and public trust is at stake, how your dealership responds means the difference between success and failure.
Hilton Winnipeg Airport Suites
1800 Wellington Avenue, Winnipeg