Customer Conflict Resolution & Media Training with Jeff Ansell

Customer Conflict Resolution & Media Training with Jeff Ansell

Regular price $175.00 Sale

In the digital universe of online reviews and social media activity, the consequences of communicating poorly can easily result in irreparable damage to the reputation of your dealership.

That’s why protecting and building your brand has never been more important or more necessary.

Jeff Ansell, formerly an instructor in the MIT Harvard program Dealing with an Angry Public shares proven strategies to effectively communicate with upset customers and a skeptical media. Jeff's refreshing communications process will help you safeguard and enhance your dealership’s reputation when customer and public trust is jeopardized. 

Amazon PR bestselling author of When the Headline Is You: An Insider’s Guide to Handling the Media, Jeff’s unique communications process reveals how to frame your narrative before critics do it for you. 

Formally an award-winning investigative reporter, Jeff’s interactive style ensures group participation, extensive role-play and insightful takeaways as he guides you through navigating the media. 

When customer and public trust is at stake, how your dealership responds means the difference between success and failure.

    Date: October 10, 2018
    Time: 8:30 am - 1:30 pm   Lunch will be served
    Location:
    Hilton Winnipeg Airport Suites
    1800 Wellington Avenue, Winnipeg
    Cost:
    Early Bird until August 31: $175 per person
    After August 31: $199 per person